Frequently Asked Questions

What is self storage?

You rent your own store room in our secure building to which you have 24/7 access. You lock your room with your own padlock.

What is the cost of self storage?

Prices start at £14.95 per week + vat for our smallest storage rooms.

What size are your storage rooms / unit areas?

They range from 24 to 200 square foot, plus larger areas.

How much space do I need?

We suggest that you visit us before you book storage space so that our experienced staff can advise you. Or you can phone us on 01646 600129 for an initial discussion.

Will any staff be on hand to help me unload?

By arrangement, yes. Please make an appointment so that we can make sure that one of our professional and friendly team members is available to assist.

Do you provide trolleys?

Yes. You have free use of the trolleys and sack trucks.

What can I store?

Everything except: Food; plants; living creatures; combustible or flammable liquids, including gas, petrol, oil; weapons, ammunition or explosives; chemicals, radioactive materials and biological agents; asbestos, toxic waste, or other potentially dangerous materials; any items that emit fumes or strong smells; illegal substances, including goods illegally obtained; compressed gases; high value items including jewellery, bullion, stamps, antiques, bonds, deeds and cash, illegal goods, including counterfeit products and non duty paid alcohol / tobacco.

Is it secure?

The building is protected by intruder alarms and 24/7 manned CCTV security cameras. Inside you have your own locked storage room (using your own padlock).

When can I deliver or retrieve my goods?

The building is protected by intruder alarms and 24/7 manned CCTV security cameras. Inside you have your own locked storage room (using your own padlock). You can gain access to your goods 24/7 365 days a year. We issue you with an electronic key access fob and your own 4 digit code to enter / exit the building. Full training given prior to issue of keys.

How are my goods insured?

We advise you to take out insurance cover. Often the cheapest option is to add it to your home contents insurance. Alternatively, we can recommend a specialist insurer, or you can sign a disclaimer.

What width are the doors?

The doors on smaller units are wider than ordinary domestic doors. The largest units have garage size doors.

Do the storage areas have shelving?

No, but we can provide shelving. Most people prefer to store their goods in good quality stackable boxes. Our website has a link to a storage box company.

What if I need a storage room for less than a month?

Subject to availability.

What do I need for a Virtual Viewing?

All you need to have is a smart phone which has the Facetime application (for Apple iOS), or WhatsApp (for Android) it's that easy. Facetime is available on Apple iOS here and WhatsApp is available on Adroid here.

Do you have hard standing for storing my caravan / motorhome?

Yes - Tarmac.

Can I collect / drop off my caravan / motorhome at any time?

Yes - you are issued with an electronic key fob to let you in / out of the compound 24/7.

Is the compound secure?

Yes, we have CCTV monitored 24/7 and we can re-code the codes at any time in the key fobs.

Are you open all year?

Yes.

Do you have good access?

Yes, just off the A477 to the Marina, Neyland.

Do you have electricity on site?

Yes, we have several electric hook-up points throughout the compound. See our facilities list here.

What is the cost of renting a large office?

Prices start at £35 per week + vat for a 80 Sq.ft budget room, and from £60 per week + vat for a serviced office in excess of 250 Sq.ft, with no added extras. You have 24/7 access to your office in our secure building.

What is the cost of a private office?

It will depend on the size of your office. The largest we have is 400 square foot.

What about the cost of business rates and broadband Internet access?

It’s all included in your rent. So you pay nothing extra for business rates, broadband, Wi-Fi, cleaning or repairs.

Do you provide a desk and chair?

Yes, with the serviced offices, you get a desk, chair and free use of washing up and reception facilities.

Do you have parking?

Yes, we provide free parking on site.

Will I have to pay business rates?

No, we pay all business rates.

So, is there any extra cost at all? - No

In the serviced offices, we can provide you your own private office and lockable filing cabinets.

Do I have to sign a long lease?

No, but we ask for one month’s notice to bring your rental to an end.

What if I want a room for less than a month?

That’s possible. We have private office space and meeting rooms for hire by the hour, day, week or month.

Can I store goods?

Yes, we have a number of storage options available including lockable filing cabinets and private storage rooms. Or you may combine your storage goods within your own private office.

Can I take in deliveries?

Yes, we can accept your mail and parcels and keep them safe for you to collect at your convenience. We can even load or unload your vehicles.

How are my goods insured?

We advise you to take out insurance cover. Often the cheapest option is to add it to your existing insurance. Alternatively, we can recommend a specialist insurer or you can sign a disclaimer.

Is the building secure?

The building is protected by intruder alarms and 24/7 manned CCTV cameras.

Can I use your building as my business address?

Yes, you can use our address as your trading address while you are renting space but you cannot use our address as your registered office address. This can be done through your accountant or solicitor etc.